Refund policy

At Art Of The Horseman, all sales are final. However, we’re committed to making sure you receive the correct items you ordered.

Any claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.

If you notice any issues with your order or the product itself, please submit a problem report through the platform your order was fulfilled from:

Please note that we strictly do not accept returns. However, if your item arrives damaged, you may request a reshipment of the same item. A reshipment fee will apply to cover the replacement.

In cases where the shipping address provided is insufficient and the courier is unable to deliver, the order will be returned to our fulfillment facility. Additional reshipment fees will be required to ship the item to the updated address.

Returns for sealed items (e.g., face masks) are not accepted for hygiene and health reasons.

International Orders: Customs duties and import taxes are the buyer’s responsibility upon delivery. These are not included in your order total and must be paid directly to your local customs office.

For more information regarding shipping, packaging, or fulfillment, please refer to:

For any additional assistance, please contact us at: paula@becauseofthehorse.net